Please see below for a list of commonly asked questions about PCS and the cremation services we offer. If you have a different query or want more clarification, please contact us and we will be happy to help.
As members of the IAOPCC (International Association Of Pet Cemeteries & Crematories) we ensure that your pet is handled and cremated individually with great care and respect. Each pet is cremated on their own thus ensuring that you always receive your own pet’s ashes back. We provide a certificate that is returned to you with your pet’s ashes. You can find out more about the strict standards we follow on our IAOPCC Accreditation page.
This will depend on the veterinary practice that you use so it is important that you plan ahead to make sure you and your family get the service you want. Should you wish to use the farewell room, you should contact your local PCS crematorium directly to discuss the services you require before the sad day. This often gives people peace of mind - knowing their exact wishes will be carried out.
Our individual cremation service means that your pet will be handled and cremated on their own. As members of the IAOPCC (International Association Of Pet Cemeteries & Crematories) each pet is cremated individually. We do not cremate multiple pets simultaneously or communally cremate pets and then separate ashes out afterward. You can view our strict code of practice here.
We have comprehensive arrangements for pet owners via our Veterinary clients who offer our dignified accredited cremation services via the operation of our regular collections. You are welcome to bring your pet to any one of our crematoriums, just reach out to your local PCS crematorium to arrange in person.
Our Essex and North East sites also provide a home collection service.
It is very important to us that all pets that come to one of the PCS Pet Crematoriums are treated like one of our own. Your pet will be handled carefully at all times and we assure you that they will be treated with the respect that they deserve.
Yes, either by prior appointment or a telephone call before leaving your veterinary practice. You can view our Locations page to find information about our crematoria around the country. Our caring and helpful staff are on hand to guide you through the process and assist in any way we can.
On arrival, your pet is placed on a wheeled bier and you and your pet are taken to our Chapel of Rest where you may spend time discussing your requirements and have your last goodbyes in private should you wish. Our understanding staff are on hand to answer any questions and help you through the process.
You are welcome to come back to the crematorium to collect your pet’s ashes once we have them ready for you. Alternatively, we can also return ashes directly to your home or your vet, although an additional charge is made for this service.
Yes. We can carry out same-day cremation and collection upon request. An additional charge is made for this service.
You can pay for our services by cash or by most major credit and debit cards (i.e. Switch & Delta cards). We reserve the right to request payment in advance.
Yes. Many people contact us well in advance of the death of their pet to make sure that their exact wishes can be carried out. The details of both the pets and their owners are kept on file until our help is needed.
