Delivery
At present, we only ship to addresses in the UK.
Items are typically dispatched the same day or within two working days after receipt of the order. Please note that while try to be as quick as possible we shall not be liable to compensate the customer or any third party for claims occasioned by delays in completing the order or delays in transit.
Returns
Change of Mind
If for any reason you are not entirely happy, please return the item to us for exchange or refund.
Please return the item to us unused, in the original condition and in the original packaging within 28 days of receipt. Once we receive the returned item, we will refund you the full price you paid within 7 days. We do not refund postage and packaging costs.
Please note that refunds can only be processed to the same credit or debit card as used for the original purchase.
Faulty Items
Although all items are checked for quality, on rare occasions, items may slip through. In these instances, we will replace or refund any item. We will refund return postage costs and replacement items will be sent to you free of P&P charges.
Damaged Items
We will not accept returns for items that have been damaged through misuse, neglect, accident or intent howsoever caused.
Returning a Purchase
To help us to deal with your returned item as quickly as possible, please email us at enquiries@pcsonline.org.uk with your order number, details of which item you would like to return and the reason for returning the item.
Please make sure the returned item is well packaged and protected.
We suggest that all items are sent by Royal Mail Recorded or Special Delivery and that you obtain a certificate of postage which you keep as your proof of purchase. Unfortunately, we cannot be responsible for returns that do not reach us. If the package is lost or stolen you are responsible for claiming compensation from the delivery service e.g. Royal Mail. Please check that your delivery type covers compensation for the type of items being returned.
Please send the securely packed item to:
PCS
West Lodge Farm
West Haddon Road
Guilsborough
Northamptonshire
NN6 8QE
