Testimonials

I lost my two bunnies within a fortnight of each other. When I lost my first darling boy my vet wasn’t very understanding at all. I contacted the crematorium to make sure Bobby was ok and Zoe reassured me that he was. He hadn’t arrived in a coffin (despite vet assurances that he would) and Zoe treated him like the amazing boy he was. We managed to get a coffin for him and I spent time with him before I had to say goodbye. Zoe was there for the whole procedure and was totally understanding.

I then lost my beautiful girl two weeks later. Zoe sent me a really lovely email when I contacted her and she made me feel totally reassured that she would make sure my Billie was looked after. She even checked on her for me to make sure her coffin wasn’t too small and stroked her and spoke to her. I trusted her 100% and did all she could to make the worst situation as bearable as it could be.

I would never “recommend” using this service because it’s heartbreaking losing a fur baby, but Zoe at least made me feel reassured that they were treated with love and respect, which was all I could ask at such an awful time. I can’t ever thank Zoe enough.

We would like to express our eternal thanks to the wonderful, professional, kind and compassionate staff at Surrey Pet Cemetery and Crematorium, and in particular Claire Vidler.

During a phone call, Claire sensed my desperation and offered us the opportunity to see our beautiful girl one last time in the crematorium's viewing room.

The staff were so dignified and respectful of our needs, and although it was one of the most difficult things we've ever done, has provided us with closure and peace of mind that would never otherwise have happened.

Our baby's cremains urn, the pawprints and presentation were beyond beautiful. This company has provided light and compassion in our darkest of days.

Thank you, from the bottom of our hearts...and in particular, thank you Claire.

My pet rabbit Dexter tragically and unexpectedly passed away a couple of weeks ago and the crematorium suggested by my vets was way too expensive and lots of hidden fees so I looked for an alternative and I found Surrey pet crematorium and I’m so pleased I chose them!

I was well looked after when I brought Dexter over and had a consultation in a private room and the lady looking after me was so lovely! I was asked if I wanted some private time with him before I turned him over and I then left! Later that evening I got a call saying he was ready to be picked up! And I hadn’t ordered the same day cremation option so I was super impressed!

The road outside the crematorium was unfortunately closed due to an oil spill for a while so I wasn’t able to pick him up until today but everyone has been so lovely assured me there was no problem at all!

I’m so happy I chose this service, I was quoted the correct amount and everything was included in the price with no hidden fees (I picked a scatter box, the urns etc were obviously more)… super friendly staff and yes I’m very happy with my experience and would recommend!

Did a very good job looking after our dog Pipi and helping our family deal with the loss. Would highly recommend.

We used the cremation service through our vet. Although we didn’t have any direct contact with them, they still managed to make a heartbreaking situation a little easier. Our beloved Puss was returned to us in the most beautiful way, I really can’t thank you enough for the care that went into everything, 5 stars well deserved!

Our vet arranged for our "Kiwi" boy to be cremated here. I was worried about it feeling like a lesser cremation and more of a transaction but I've just received our boy back and I'm overwhelmed with how thoughtful and lovely everything is.

We got his perfect pawprint back and his casket came in nice packaging and you can tell everything has been handled with such care and attention. Makes the whole process so much easier and I'm so happy to know he was in such good hands. Thank you.

Easy to use website . Polite telephone manners , very helpful . Understanding , quick reply on email. Just waiting for our fur baby to come home 

I highly recommend this pet crematorium, I have lost three of my much loved pets in the last 12 months and I have taken all three here. I have received the most sensitive response each and everytime. Even when crying on the phone they have been supportive and not rushed me.

When I have dropped my pets to them, they have shown that they really care.

On 22nd October I had the Burial for my beautiful Tia. This is the second time I used the Surrey Pet Cemetery for burial. Staff was excellent , very understanding the emotions we are going through. We been given enough time to spend with Tia at the parlour . Burial done by staff with lots of respect . Thank you so much

When I said goodbye to my bubba the staff were very respectful thankyou so much for everything you done for myself and family 

Surrey pet cemetery and crematorium we're absolutely wonderful, so much care was given to our family after losing our Oonie aka Luna. Very friendly and caring and welcomed us when we wanted to see our girl one last time. The service given was outstanding. Thank you for helping ease the pain. Thank you so much  

Amazing staff, very kind and understanding, even though I was running late they still facilitated the farewell room for me to spend abit of time with my dog, they managed to get my cremation done the same day and I was happy overall with the services I received, I'm glad I used your cemetary for my girl to be laid to rest. Thank you for everything on that day.