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I contacted PCS Newbury to have my hamster Luna individually cremated after she sadly passed away at the end of March this year. It took me a couple of tries to get through on the phone, but once I did, I was able to make an appointment to take Luna in as soon as possible. I had already purchased a photo frame urn from elsewhere, so they talked me through the best and most cost effective options for scatter tubes they could provide me with to bring the ashes home in. However, they do have a variety of beautiful urns and caskets to choose from if you want to purchase one direct.
The building itself can be tricky to find - maps took me down the wrong turning initially. Once you know where to go, it’s very easy to get there. When you first take your fur baby in, you’re able to have a final goodbye in a private room and you can write a message in the farewell book, which I thought was a lovely touch.
The staff were very welcoming, respectful and compassionate, answering any and all questions I had. I felt happy knowing that Luna would be taken care of during her final journey. I got the call that she was ready for collection within a week, and was delighted that they’d managed to get her paw prints done for me! I had requested that they try, but understood if it wouldn’t be possible. They truly went above and beyond to fulfil that request, and they even gave me multiple copies to be able to take to my tattoo artist.
I cannot fault the overall service at all, despite wishing I never had to use it in the first place.
A massive thankyou to PCS Newbury for helping to make a difficult and heartbreaking situation just a little bit easier, knowing that my Luna was respected and handled with care until the very end.